Contact Us
At Kentastic Casino, we pride ourselves on delivering an unrivalled standard of customer service. Whether you have a query regarding your account, require assistance with a withdrawal, or need to consult our compliance team, our dedicated UK-based support staff are available around the clock to assist you.
- Customer Support Email: [email protected] (Response within 24 hours)
- Compliance & Legal: [email protected]
- Telephone Support: +44 (0) 800 011 2233 (Available 08:00 – 22:00 GMT)
- Corporate Address: Kentastic Gaming Limited, 14 Heritage Square, Canterbury, Kent, CT1 2XX, United Kingdom
For immediate assistance, registered players may also access our 24/7 Live Chat facility via the user dashboard.
About Us: The Kentastic Story
Born from a vision in the heart of the Garden of England, Kentastic Casino was established in 2018 by a consortium of seasoned British gaming experts and cutting-edge software developers. Our mission was singular: to seamlessly blend the refined elegance and trust of traditional British casino establishments with the limitless possibilities of digital entertainment.
We are steadfast in our commitment to fair play, transparency, and operational excellence. At our casino, every spin, every deal, and every wager is governed by state-of-the-art Random Number Generator (RNG) technology, independently audited by internationally recognised testing laboratories. We have built Kentastic Casino upon a foundation of impenetrable digital security, ensuring that our players can immerse themselves in premium entertainment with absolute peace of mind.
Responsible Gambling
We recognise that while gambling is a highly entertaining pastime for the vast majority, it can present risks for a minority of individuals. Kentastic Casino enforces a strict, uncompromising approach to player protection and safer gambling.
Setting Your Limits
We empower our players with robust account management tools. Upon registration, you are actively encouraged to establish daily, weekly, or monthly deposit limits. Once a limit is reached, our systems will automatically prevent further deposits until the designated period expires. We also offer session time reminders and loss limits to ensure you remain fully in control.
Time-Outs and Self-Exclusion
If you feel the need to step away, we provide 'Time-Out' periods ranging from 24 hours to 6 weeks. For those requiring a more permanent break, our Self-Exclusion tool immediately restricts access to your account for a minimum of 6 months up to 5 years. During this period, you will receive no marketing communications from our brand.
Finding Professional Help
Gambling must never be viewed as a primary source of income or a solution to financial difficulties. If you are concerned about your gambling habits, we strongly advise you to seek independent, confidential advice. We are proud supporters of BeGambleAware (begambleaware.org) and fully integrate with GAMSTOP (gamstop.co.uk), the UK's national online self-exclusion scheme. You can also contact the National Gambling Helpline on 0808 8020 133.
Official Privacy Policy
Last Updated: 10 October 2023
Kentastic Gaming Limited ("We", "Us", "Our Casino") acts as the Data Controller. We are committed to safeguarding the privacy and security of your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Collection and Processing
We collect personally identifiable information (PII) including, but not limited to, your full name, date of birth, residential address, email address, and financial details. This data is collected lawfully for the purposes of account creation, identity verification (KYC), Anti-Money Laundering (AML) checks, and the facilitation of your gaming activity.
2. Data Sharing and Disclosure
Your personal data is never sold to third parties. We may share necessary data with trusted third-party service providers (such as payment gateways and identity verification agencies) strictly under binding data processing agreements. We also reserve the right to disclose information to law enforcement or regulatory bodies where legally obligated to do so.
3. Your Rights as a Data Subject
Under the UK GDPR, you possess the right to access, rectify, or request the erasure of your personal data. You also maintain the right to object to processing for direct marketing. To exercise these rights, please contact our Data Protection Officer at [email protected].
Terms and Conditions
Effective Date: 01 January 2024
By registering an account with Kentastic Casino, you enter into a legally binding agreement governed by the laws of England and Wales. Please read these terms carefully before utilising our services.
1. Account Eligibility
1.1 You must be at least 18 years of age to register an account. Underage gambling is a criminal offence. We conduct rigorous electronic age verification checks on all applicants.
1.2 Residents of restricted jurisdictions are prohibited from opening an account. It is your responsibility to ensure that accessing our platform is legal within your specific locale.
2. Verification (KYC) and Anti-Money Laundering (AML)
2.1 In accordance with regulatory requirements, we reserve the right to request photographic identification, proof of address, and proof of payment methods at any time. Failure to provide satisfactory documentation will result in account suspension and the withholding of funds.
3. Deposits, Withdrawals, and Wagering
3.1 All deposited funds must be wagered at least once before a withdrawal can be requested, in accordance with standard AML protocols.
3.2 Bonus funds are subject to specific wagering requirements as detailed in our Promotional Terms. Misuse of bonus offers, including irregular betting patterns, will lead to the confiscation of associated winnings.
4. Limitation of Liability
4.1 Kentastic Casino shall not be held liable for any IT failures, network disruptions, or hardware malfunctions outside of our direct control that may affect gameplay or account access.